Process Analyzer for Order to Cash

ControlPanelGRC Process Analyzer for Order to Cash provides Continuous Controls Monitoring (CCM) of the order to cash process in SAP, from sales order entry through shipping, invoicing and payment. By identifying and remediating exceptions to business rules organizations improve cash flow and customer satisfaction while guarding against financial risks caused by deliberate fraud attempts and human error.

Capabilities
Key Benefits

Detailed Insight into the Order to Cash Process

Continuous Controls Monitoring (CCM) of the order to cash process in SAP helps organizations ensure business rules and best practices are being followed and enforced. Process Analyzer for Order to Cash answers questions that keep CFOs up at night, such as:

Are we delivering goods to customers that should be on credit hold?
Can we identify unusual customer returns or credits?
Can we identify customers with unusual or excessive payment terms or discounts?
Are all customer sales orders and deliveries being subjected to a credit check?
Are we monitoring sales orders or deliveries spending an excessive amount of time on hold?
Are we reviewing all changes to customer credit limits?

Continuous Controls Monitoring of Order to Cash Business Rules

Due to its complexity the sales process is difficult to monitor thoroughly. Manual auditing methods rely on sampling a small subset of transactions with the risk that critical issues can be missed. ControlPanelGRC Process Analyzer for Order to Cash uses CCM to provide instant visibility into the entire sales process. It automatically checks every interaction for exceptions to established policies, procedures and best practices.

Real-time Notification of Issues

When an exception is uncovered an automated notification is immediately sent to key business process owners. The system provides notification of process breakdowns such as blocked orders, unusual credit limits or payment terms, duplicate shipments, sales orders or shipments not subjected to credit checks etc. for investigation and quick resolution. This keeps the sales process running optimally while ensuring that internal policies are enforced to maximize cash flow.

Analyze and Remediate

The user-friendly reports in Process Analyzer for Order to Cash provide easy to understand overviews of the exception identified. Reports also provide drill downs to relevant documents and transactions; providing users with the ability to remedy the issue quickly and easily from the Process Analyzer for Order to Cash user interface. Details of the actions taken are stored in the system ready for review by auditors.

Improve business processes

Continuous Controls Monitoring provides insight into breakdowns in established business policies and procedures in the order to cash process. By focusing on the exceptions improvements in business processes can be more readily achieved. Improvements in these procedures can yield huge dividends in customer satisfaction and repeat orders and decrease days' sales outstanding freeing up millions of dollars of working capital.

Automatically identifies instances of human error and deliberate fraud

The sales process contains some of the highest risk areas for deliberate fraud. Salespeople or company executives looking to boost their numbers can manipulate the system in many ways, for example by raising credit limits, changing payment terms or creating fictitious sales orders. Continuous Controls Monitoring combined with real-time notification of exceptions allows organizations to efficiently correct issues before the damage is done.

Improve Audit Efficiency

Continuous Controls Monitoring removes the need for costly manual sample testing allowing organizations to attain a state of continuous audit readiness. With ControlPanelGRC Process Analyzer for Order to Cash auditors can quickly and easily review every control, every transaction, every exception and every action taken to resolve issues.

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Archived Webinars:

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Case Studies:

ControlPanelGRC Adds Value to Graham Packaging's GRC Efforts
Learn how Graham Packaging went from a difficult to implement, expensive and ultimately under-utilized first generation compliance tool to achieving full value from the system and payback in less than a year with ControlPanelGRC. Read More

White Papers:
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Five Question to Ask Before Migrating to SAP® GRC 10.0

Have you thought about a migration to SAP^® GRC 10.0 yet? The changes to your system that will happen could be extensive enough to warrant a “re-implementation" rather than just a simple software upgrade. Many companies are taking the next step and migrating straight to SAP GRC 10.0, but most are doing so without answering some very strategic questions about it. Read More

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Five Signs That a New SoD Compliance Strategy Needs to be Implemented

SoD compliance in 2012 is not the same as it was in 2002. SoD strategies or solutions that worked ten years ago have become unmanageable for many organizations because "first generation" GRC tools and manual processes have not been able to keep up with auditor demands in 2012. Read More